Sexual Assault Counselling Australia recognises the personal worth and individuality of clients, and supports each person's right to access a non judgemental, respectful, consultative and transparent service.
Within the confines and limitations of the service, clients have the right to:
- be treated with dignity, compassion and respect;
- be offered a non-judgemental service;
- be informed of the organisation's services;
- be provided with best practice interventions;
- be consulted in the development of a therapeutic plan;
- have their culture, class, age, abilities and sexual preference respected; and
- confidentiality and privacy.
Sexual Assault Counselling Australia supports and encourages any client’s right to provide feedback to the service including the right to complain.
When accessing Sexual Assault Counselling Australia services, the service requests that clients:
- access the service for interventions relating to the impact of the Royal Commission Into Institutional Responses to Child Sexual Abuse;
- do not threaten staff, or behave in an aggressive or abusive manner;
- be truthful and forthcoming with personal details when consulted in the development of a therapeutic plan;
- work toward the achievement of negotiated therapeutic goals;
- abide by the boundaries set in the therapeutic plan; and
- provide non-identifying statistical data to the organisation for accountability purposes.